Szkolenie: Art of negotiation - improving the competence of sales staff and customer service

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Informacje o szkoleniu

  • Art of negotiation - improving the competence of sales staff and customer service


    ID szkolenia: 58994
    Typ: Szkolenia
    Kategoria: Kadry, Human Resources
  • Termin szkolenia:

    Adres szkolenia:

    TQMsoft
    Bociana 22a
    31-231 Kraków
    Godziny zajęć (czas trwania):
    2 dni po 7h
    TERMINY:
    03-04.07.2017
    27-28.11.2017
  • Organizator szkolenia:

    TQMsoft
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Szkolenia

Opis szkolenia

Informacje podstawowe o szkoleniu:

Subject Matter training

The goal of this course is to enhance knowledge and skills in the field of negotiations. Requirements arising from highly competitive economy cause that the ability and willingness to effectively conduct negotiations in a professional manner is necessary both to reach customers and shape satisfactory relationships with suppliers.

Get better results across and behind the bargaining table.Turn disputes into deals. Transform deals into better deals. Resolve intractable problems. Negotiating effectively requires the ability to change the game—moving away from conflict and toward collaboration. In this intensive, interactive program, you acquire a proven framework for maximizing the value of your negotiation, whether you are behind the bargaining table with a client or across the table with an opposing party.

Engaged with a professional group of peers, you will participate in discussions and simulations that cover a range of complex scenarios ranging from pricing, and licensing negotiations to international, domestic, public, and private disputes. You will refine your negotiation skills and leave with a set of strategies that you can use to deal with difficult negotiation behaviors and hard bargaining tactics.

Szkolenie skierowane jest do:

Designed for: People who want to improve their negotiation skills and get more from their business relationships with customers, suppliers and colleagues will really benefit from this Effective Negotiation training. Training respondents are represented by sales, purchases and customer service.

Program szkolenia:

The Program and methodology

I. Negotiator and his personal competence
1. Style thinking and communication styles - shaping communicative competencies.
2. Social influence rules, both in the planning and conduct of negotiations.
3. Language persuasion in the negotiation process.
4. Types of behavior in the process of communication, influence, negotiation .
5. Defending against tampering.

II. Negotiation process
1. Negotiations as the regulations.
2. Key negotiating issues.
3. Main schemes of negotiations.
4. Conflict management – styles of coping in different situations.
5. Negotiation, mediation, arbitration, recent controversy, call – as a method to cope in a crisis.
6. The negotiating situation.
7. Objectives and strategies in the negotiations.
8. Negotiating scenarios.
9. Negotiating techniques
a. Techniques for opening the process.
b. Techniques in the course.
c. Closing techniques.

III. Negotiations in practice
1. Practical use of acquired competences.
2. Simulations.
3. Negotiating games.

Informacje o prelegentach:

Trener TQMsoft

Koszt i warunki udziału

Ceny:

  • 2350 - zł netto/os.

Cena zawiera:

szkolenie, materiały, certyfikat uczestnictwa w szkoleniu, obiady, słodki poczęstunek, możliwość bezpłatnych, krótkich konsultacji do 3 miesięcy po szkoleniu, pomoc w rezerwacji hotelu.

Dofinansowanie z UE:

Nie.

Warunki udziału i przyjmowania zgłoszeń:

wysłanie zgłoszenia na szkolenie. Karta zgłoszenia.
W przypadku podjęcia decyzji o uczestnictwie w szkoleniu proszę o jej uzupełnienie i odesłanie na e-mail: szkolenia@tqmsoft.eu lub na numer faksu: 12 3971 884 albo kontakt : 12 397 18 81.

Wydarzenie: Art of negotiation - improving the competence of sales staff and customer service