Leadership - szkolenie w języku angielskim

1. Opening

• Getting to know each other in the group
• Presentation of the program assumptions
• Expectations and needs of participants
• Contract

2. The role of the manager

• Key expectations towards the manager from: the company, employees and other managers.
• Change from colleague to supervisor: potential difficulties for the manager
• The manager's main tasks: organizing, delegating, enforcing and motivating – overview

3. Communication as a manager

• Communication process
• Communication disruptions
• I message
• Active listening

4. Delegating tasks

• Blanchard's model as the basis for the approach to delegation (to whom, what and for what purpose).
• Delegation process: what needs to be considered and done to make delegation effective.
• Setting goals using the SMART method
• Structure of a delegation interview 3 steps: present the task; check the employee's perspective; close the contract

5. Enforcement

• The role of feedback
• Appreciative feedback
• Corrective feedback
• Goldsmith's 4-question model

6. Team meetings

• What are meetings for?
• Types of meetings: operational, strategic and team building.
• Role of the facilitator
• Structure and form of the meeting
• What determines the effectiveness of meetings
• Exercise in subgroups - conducting a discussion on a currently important topic
• Optionally (if there is enough time) the boss's expose, as a special type of meeting

7. Training summary

• Resource integration matrix
• Participants' conclusions and reflections